📦 Return Period

You have the right to return your order within 14 days of receiving the goods.

For a return to be accepted, the item must be:

• unused
• in the same condition as when received
• returned in its original packaging

🚫 Excluded Items

• Intimate and hygiene items
• Gift vouchers
• certain health and personal care products

📝 Register a Return

Please register every return first via our returns portal:

💰 Partial Refunds

In certain cases, only partial refunds can be granted:

• Items with signs of use
• opened books or office supplies
• Items not in original condition
• damaged items with missing parts
• Returns after the 14-day period

💳 Refunds

Once your return has been checked, we will inform you by email within 48 hours.

The refund will be automatically processed to your original payment method.

⏳ Late or Missing Refunds

1. Check your bank account
2. Contact your credit card company
3. Contact your bank

If no refund is visible:

🏷 Sale Items

Reduced or sale items can also be returned, provided the return conditions are met.

🔄 Exchange

An exchange will only be made for defective or damaged items.

Contact:

📬 Return Shipping

Please register every return first via our returns portal:

🚚 Return Shipping Costs

Shipping costs from the original order will not be refunded, if any were incurred.

⏱ Exchange Duration

Processing an exchange can take 1–3 weeks.

Delivery time depends on the respective destination country.

📍 Shipping Note

Without tracking, we unfortunately cannot guarantee receipt of the return.