FAQ & SHIPPING
The 5 most frequently asked questions from our customers
To ensure your order is on its way to you as quickly as possible, we process your order immediately after successful confirmation. For this reason, your order cannot be canceled or changed. The delivery address and delivery terms cannot be changed retroactively. To avoid errors, please check your details thoroughly before completing your order.
Still want to cancel? You can return unwanted items to us free of charge within 14 days. You can find all the information about returns here ➯ https://www.amazingmall.de/apps/returns . If your address has changed and the package cannot be delivered, it will be returned to us, and you will be refunded.Was your order or individual items accidentally canceled? In rare cases, an item may be out of stock but still be listed as available in the store. We apologize if our system failed and your order was canceled. The purchase amount will be immediately credited to the payment method you used to place your order.
Have you received a shipping confirmation, but the tracking link hasn't shown any progress since? Unfortunately, due to the current high volume of parcels, delivery delays may occur in some cases. If the status of your order hasn't changed after 48 hours, we ask you to be patient for a few more days. Unfortunately, the delivery of your order may be delayed by a few business days. Our delivery partners are doing everything they can to get your order, which is already ready for dispatch, to you as quickly as possible. As soon as your order is in transit, the tracking information will update automatically. At the same time, we will send you a parcel notification by email to inform you of the expected delivery time and to make the waiting time as pleasant as possible for you.
Vouchers cannot be redeemed retroactively. If you forget to redeem your voucher, you can still use it on your next order, depending on its validity.
If your size or product is sold out and you would like to be informed when it is available again, select your desired size or product/variant on the product page and enter your email address in the box provided. You will receive an email from us as soon as the item is available again. Your request is valid as long as the item or product is available in the shop. Your request will only be deleted once the item or product is completely sold out. Unfortunately, we cannot make reliable statements about future availability. If no box appears for a product/variant, this means that it is completely sold out and is probably no longer available.
As soon as we receive the goods in our logistics center, we will first inform you in a confirmation email about the number of returned items and the refund amount.
We process each order promptly and initiate the appropriate refund. The money will then be refunded using the same payment method you used to make the purchase.
Order
Please note that orders can only be placed online.
You can collect your favorite items in the online shop by clicking the "Add to cart" button. Good to know: A binding order is only concluded when you● all data required for the execution of the contract have been entered
● acknowledges our terms and conditions
● have clicked the "Buy" button.
You can change your order and the information you provided at any time until you click the "Buy" button. After completing your order, you will automatically receive a confirmation email. This confirmation will list your order details and the General Terms and Conditions again.
The confirmation of receipt does not constitute a purchase contract. It merely documents that we have received your order. We reserve the right to accept your order; we are not obligated to conclude a contract based on your order.
We accept your order by shipping the ordered items. You will receive notification of this via a separate email. To ensure your order is on its way to you as quickly as possible, we process your order immediately after successful confirmation. For this reason, your order cannot be canceled or changed. The delivery address and delivery terms cannot be changed retroactively. To avoid errors, please check your details thoroughly before completing your order.
Still want to cancel? You can return unwanted items to us free of charge within 14 days. You can find all the information about returns here ➯ https://www.amazingmall.de/apps/returns . If your address has changed and the package cannot be delivered, it will be returned to us, and you will be refunded.
Was your order or individual items accidentally canceled? In rare cases, an item may be out of stock but still be listed as available in the store. We apologize if our system failed and your order was canceled. The purchase amount will be immediately credited to the payment method you used to place your order.
Yes – the minimum order value is 1 EUR, but this may vary during promotions.
We will inform you about current availability via a stock display. As long as items, products, sizes, colors, variants, etc. are available, you can select them and add them to your shopping cart. As soon as an item is sold out, it will also appear as "Sold Out" on the product page. However, in isolated cases, a desired size/color combination may be displayed as available even though it is already out of stock.
Unfortunately, the items in your shopping cart cannot be reserved for you.
If your size or product is sold out and you would like to be notified when it's available again, select your desired size or product/variant on the product page and enter your email address in the provided box. You will receive an email from us as soon as the item is available again. Your request is valid as long as the item or product is available in the shop. Your request will only be deleted once the item or product is completely sold out. Unfortunately, we cannot make reliable statements about future availability.
If you're experiencing login or functionality issues in the Amazing Mall online store, deleting cookies usually helps. Please note: Deleting cookies may also delete all items in your shopping cart. Below are the instructions for the most common browsers:
● Deleting cookies in Internet Explorer:
1. Open your Internet Explorer.
2. Select the "Tools" button in the top right corner of Internet Explorer.
3. Click on "Security" and then select "Delete browsing history".
4. Check the "Cookies" and "Website data" boxes.
5. Click “Delete”.
➯ https://www.support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
● Deleting cookies in Mozilla Firefox:
1. Open your Mozilla Firefox browser.
2. Select "History" in the top right menu.
3. Select “Clear Recent History”.
4. Select “All”.
5. Check the "Cookies" box.
6. Click “Delete Now”.
➯ https://www.support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen
● Deleting cookies in Google Chrome:
1. Open your Chrome browser.
2. Select "More tools" > "Clear browsing data" from the menu at the top right.
3. Check the boxes "Cookies", "Other site and plug-in data" and "Cached images and files".
4. Select the desired value from the menu at the top of the screen. Select Entire Period to delete all data.
5. Click "Clear browsing data".
➯ https://www.support.google.com/chrome/answer/95647
Depending on the browser version, the options may vary slightly.
Vouchers cannot be redeemed retroactively. If you forget to redeem your voucher, you can still use it on your next order, depending on its validity.
We're in! Will be available soon. An official announcement will be made then.
Yes – we guarantee that your data is completely safe with us. With state-of-the-art SSL encryption, we ensure optimal protection of your personal information. Additionally, we secure all your transactions by requiring your card verification number. Please note: Your delivery address will only be used for shipping purposes and not for credit checks or marketing purposes.
When you place your order, you will receive all order information in the confirmation email we send to the email address you provided. If you need specific order information, please check your email inbox. In the meantime, we are working on displaying your order in your personal Amazing Mall customer account.
pay
Choose which payment method is most convenient for you: Klarna on account, Klarna 30 days later, installment purchase via Klarna, by credit card, by PayPal, by SOFORT transfer or by advance payment.
The Amazing Mall Online Shop accepts the following credit cards:
● Visa
● Mastercard
● Maestro
● American Express
Other payment options:
● Shop Pay
● Apple Pay
● Google Pay
● PayPal
● Bancontact
● EPS transfer
● Ideal
● Klarna
● Instant transfer
If you pay for your order by credit card, the corresponding purchase amount will first be authorized. For example, the card will be checked to ensure it is valid and that the available credit limit is sufficient. Please note: The authorization of the resulting purchase amount is merely a reservation. The debit will only be made after your order has been shipped.
Delivery / Shipping
Unfortunately, it is not possible to choose a shipping provider.
Parcels within Germany are shipped free of charge. Parcels sent abroad are sent via the cheapest and, above all, fastest shipping provider; the choice is made by the sender.
If you wish to return an item, you can only choose the shipping service provider DHL.
The easiest way to do this is via our returns portal here ➯ https://www.amazingmall.de/apps/returns
Yes – you will automatically receive a confirmation of receipt by email after placing your order. Please note: You will also receive this confirmation of receipt if an item is currently out of stock. We will also notify you by email as soon as your order has been handed over to the shipping partner and is on its way to you.
We do our best to ship orders within 24-36 hours. You will receive a notification when this happens.
PLEASE NOTE!!!
Due to high order volume, delivery may take 1 to 3 weeks. Once your order leaves our warehouse, we will send you an automatic shipping confirmation email. Please check your email address before placing each order to ensure all notifications are sent correctly.
Have you received a shipping confirmation and the shipment link hasn't shown any progress since then?
Unfortunately, due to the current high volume of parcels, delivery delays may occur in some cases. If the shipment status of your order has not changed after 48 hours, we ask you to be patient for a few more days. Unfortunately, the delivery of your order may be delayed by approximately 1-3 business days. Our delivery partners are doing everything they can to get your order, which is already ready for dispatch, to you as quickly as possible. As soon as your order is in transit, the shipment tracking information will update automatically. At the same time, we will send you a parcel notification by email to inform you of the expected delivery time and to make the waiting time as pleasant as possible for you.
Regardless of the order value, shipping in Germany is free for standard deliveries.
For Austria, shipping costs are 17 euros for a standard delivery; for orders over 100 euros, standard shipping is free.
For Switzerland, shipping costs are 17 euros for a standard delivery; for orders over 100 euros, standard shipping is free.
For European countries such as Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Monaco, Montenegro, North Macedonia, Norway, Republic of Moldova, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine, Vatican City , the shipping costs are between 20 and 60 euros for a standard delivery. The shipping costs are calculated in the checkout (shopping cart) after the address has been successfully entered.
For the rest of the world , please contact us at info@amazingmall.de if your desired country isn't listed in the checkout. We'll get back to you as soon as possible. Please include the desired products in the email. Shipping costs are approximately €50 for standard delivery. Shipping costs will be calculated in the checkout (shopping cart) after your address has been successfully entered .
Yes – Amazing Mall also ships internationally. It's best to contact us beforehand.
The following countries are supplied:
Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Monaco, Montenegro, North Macedonia, Norway, Republic of Moldova, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine, Vatican City
If the desired country is not available during checkout, please contact us at info@amazingmall.de. We will get back to you as soon as possible. Please include the desired products in the email.
Returns, refunds and complaints
Of course, you can return unworn items to us free of charge within 14 days, stating your reason for return – this also applies to sale items. The easiest way to return is via our returns portal here ➯ https://www.amazingmall.de/apps/returns
Returns from certain countries are only possible after you have contacted us in advance via email. Please follow the instructions here or send an email directly to info@amazingmall.de . We will review your request and respond as quickly as possible.
Unfortunately, this is not possible. To ensure a quick and smooth returns process, it is important that delivered packages are returned to us separately. Please use the corresponding return slip and label you received via email for each package. To do so, use our returns portal here ➯ https://www.amazingmall.de/apps/returns
Yes - you can.
Yes – you can also return underwear and swimwear. The items must be unworn and include the original tags. However, you are of course allowed to try the items on.
For cosmetic products, the goods must be unused and in their original packaging. Seals must be intact.
The amount will be refunded using the same payment method you used to make the purchase.
As soon as we receive the goods at our logistics center, we will first inform you in a confirmation email about the number of returned items and the refund amount. We process each order promptly and initiate the appropriate refund.
The money will then be refunded using the same payment method you used to make the purchase. Therefore, it may take 8 to 10 business days from the date you receive our email until you see the refunded amount in your account.
Note for payment on account: You only pay for what you keep. If you ordered with purchase on account and haven't yet made a payment, you can simply deduct the corresponding amount of your return from the total invoice amount when transferring the money.
Please understand that we can only accept returns of items with the original tags and in unworn condition. Obvious residues such as makeup and lipstick stains or odor traces, as well as broken seals and security devices, make the item unsaleable. If this is the case, we will return the affected item to the customer and retain the purchase price as compensation.
